All Drift products come with a two-year warranty. In this sense, we guarantee the buyer that the product will not present manufacturing defects or functionality failures within a period of two years from the original date of purchase.
The warranty only covers manufacturing defects of the product. It does not cover wear and tear that may be caused by its use, including without limitation, misuse, accidents, breakage due to abuse, modification, unauthorized repair, exposure to water or other causes that are not related to the manufacturing process.
1. What is considered a valid proof of purchase?
A purchase receipt from an authorized Drift outlet. The receipt must clearly show the date of purchase, the description of the product, the price and the name of the store.
An email from an authorized Drift point of sale confirming the purchase and shipment of the product. The confirmation email should show the purchase date, product description, price, and store name.
2. What happens if you don't have a purchase receipt?
Has the product been purchased online? In this case, please check your email, as you should have received an email confirming the purchase and shipment from the point of sale. If the product was a gift, we recommend that you ask the person who gave it to you for the ticket, or that person is the one who directly processes the guarantee.
3. Why does Drift need a valid proof of purchase?
From Drift we need to verify that the product is within the warranty period. It will also be necessary to verify that the product was purchased at an authorized point of sale. At Drift we follow these policies to protect the interests of our end customers and distributors.
For any claim concerning RMA, the customer must have proof that the purchase of the product is valid. If you bought the product from an authorized Drift point of sale, contact them to process your warranty. In this case, the point of sale is responsible for processing the return of the product.
The prices and payment conditions are merely informative and may be modified in response to changes that occur in the market. However, the conditions at the time the order is placed will be taken into account. This is a process that develops normally in the purchase process by clicking on the box "I have read and accept the conditions".
Once the order is formalized, it means that the purchase has been made and It includes all the legal guarantees that protect you as a consumer and / or buyer and at that moment the prices and conditions are respected on a contractual basis, so they cannot be modified unless there is an express agreement by both parties. < / p>
4. Terms of delivery
If the package you have received shows any defects due to transport such as scratches, holes in the box or any other defect due to handling, you must reject the shipment. Once rejected, you must send us an email within 24 hours explaining the reasons that led you to reject the delivery of the package to email@example.com.
If you accept the package from Drift, we will not be able to help you, as we are not responsible for the damage that the package may suffer during its shipment.
Shipping costs may vary depending on the country from where you place the order. Consult Shipping Policy.
5. Right of withdrawal
Within the first 14 calendar days, you can return the products for whatever reason. These 14 days begin to run from the day you receive the order, and as long as the order meets the conditions mentioned on this page.
6. strong > Conditions of application
The General Law for the Defense of Consumers and Users ( Royal Legislative Decree 1/2007, of November 16 ) in its Article 2 ( General concept of consumer and user ) indicates that: “ For the purposes of this rule and without prejudice to the provisions expressly in its third and fourth books, the consumers or users are the natural or legal persons that act in an area other than a business or professional activity. ", so that purchases made by legal persons, such as a company or society, made as such nor they are protected by said Law and therefore some or all of the conditions indicated in this section may not be applied.
7. Conditions of returns for private customers
There are cases in which the possibility of you returning the product you purchased does not apply. We know that the legal texts are quite confusing, but we have to inform you that these assumptions are included in Law 47/2002 of December 19, which reforms Law 7/1996, of January 15, on the Regulation of Retail Trade. Through this reform, our legal system incorporated the provisions of Directive 97/7 / EC on distance contracts and was adapted to Community regulations.
The cases mentioned in the previous paragraph and that are excluded from exercising the right of withdrawal are the following:
For reasons of personal hygiene, the return of any of the following products will not be accepted if they have been unsealed or it is detected that there has been even a minimum sign of use and / or configuration:
T-shirts or similar in case of showing signs of having been worn longer than is needed to verify the size.
Products with obvious signs of use or manipulation beyond what is necessary to check the suitability of the product, scratches, friction or any type of damage or whose serial number has been altered, eliminated or detached any type of label or marking that includes series. p >
Products that do not include Include all packaging, documentation, accessories, drivers, CDs, cables, associated gifts, etc. that were sent together with the original product and in perfect condition.
Products that include some type of promotional code or associated service that has been unsealed or used by the customer.
Any product manufactured or modified following the customer's instructions or with pre-activated software (activated Windows Operating System or any other software that requires a use license).
To make a return you must contact us exclusively through the process described in the Warranty section. You will have to go to support and fill in the relevant form.
All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise, Drift reserves the right to reject the return.
Returns must be delivered at destination within 7 days after the date on which the return has been accepted. Otherwise it will be rejected and returned.
Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed if so indicated.
In case of withdrawal part of an order, that is, if you return only a part of the order and not the entire order, the shipping costs corresponding to said order will be reimbursed proportionally taking into account the items you have decided to return.
The client must take care of the transport costs that are caused by the return.
If we make the deposit of the money via bank transfer for returns, they will have a maximum period of 14 days for administrative procedures, although we try not to delay more than 7 days.
8. Return conditions for companies
Only returns of material will be accepted without having been removed from its seal and in perfect condition, during the 7 days after you received your order.
< p> Such returns will be processed as commercial returns, since there is no law that regulates the rights of return between companies and these procedures are regulated according to the conditions of Drift.
Products in blister or thermo-sealed, and other products that present a broken security factory seal, cannot be returned.
These conditions do not void the right to guarantee or exchange defective products as stipulated by the manufacturer's warranty. Drift reserves the right to deny the return in case of detecting any anomaly in the returned product.
To know the guarantee conditions with which we work, visit the specific page where we have detailed each one of them. You can find it in the footer at the end of the web page.
10. Order cancellations
Order cancellations that involve a return to the customer and that we have to process by bank transfer, will have a maximum execution period of 30 days due to administrative procedures, but we always try that the term does not exceed 7 days.
You have 24 hours to check the status of each and every one of the components of your order, and to coCheck that everything you need is included in each product. When these 24 hours have passed, we will understand that you have accepted your order and are satisfied with the products received, so we will not be able to assume claims for damage or failures during shipping.
If you have signed the delivery receipt, we will consider that the order has been delivered. It is in the next 24 hours when you must check the products as we have commented above, and expose any inconvenience that may exist.
All merchandise must be returned in its original packaging, in perfect condition and protected from form that is not received with shipping seals or adhesive tapes. Otherwise, Drift reserves the right to refuse the return.
Once the merchandise has been received at our facilities and verified that it is in perfect condition, the refund of the amount will be processed if so indicated. p>
Important: if the logistics operator has not been able to deliver your order, either because the address you provided is wrong or you forgot to add some information and The transport company does not have a way to find your location, or repeated absences at the agreed place for delivery, in case of wanting to cancel the order, we will pay you the amount of the order, discounting in any case the postage and logistics costs that have been generated in attempts to deliver your order. Therefore, it is very important that you make sure that the information, of your address or delivery point, that you include has all the necessary data so that the transport company can make the delivery and, if you see that you have a missed call in on the expected days of delivery, try to call back; Because it is very likely that it is the transport company trying to agree a new delivery date or time with you.
12. What is considered an authorized point of sale?
You can consult the available stores in our list of authorized points of sale. The list is constantly updated with new outlets. For any questions related to these points of sale, do not hesitate to contact us.
Help center. Before submitting a warranty claim, please contact our technical service through this form.
European VAT Regulatory Application 01/07 2021
As of July 1, 2021, the new European regulations will apply that will affect the VAT that affects the products. With this regulation, the EU distinguishes between intra-community distance sales of goods and distance sales of goods imported from third territories or countries.
When it comes to sales through a digital platform, as in this case, our store X, it is considered that there are two correlative sales, the vendor to the interface and the other to the purchaser. In these cases, only the acquiring party will pay VAT and will pay the percentage of the customer's country tax.
This means that if you make a purchase from Italy, the VAT that will be applied to your product or products is the one that is applied in Italy at that time for the products you have purchased.