Shipping and collection of your orders
These legal conditions will remain in force as long as the operating conditions of the company are completely normal. Except for certain exceptions, such as the Christmas periods, in which the company must modify the shipping terms. Any change will be notified to the user through the official channels, as well as, the user is recommended to consult the corresponding section enabled for such occasions
General Conditions< p> Drift currently works together with SEUR, a leading company in sending packages and national and international messages. It is hereby established that the cut-off time to process orders on the same day will be 4:00 p.m. Except for the month of August in which the time for placing orders will be established before 1:00 p.m. During said month, it is possible that a series of peculiarities are incurred due to both staff holidays, wholesalers, and transport companies:
- The logistics operator may take longer than due the Sending the tracking code so that the user can track their order.
Delivery times are set by the transport company and only working days (Monday to Friday) will be taken into account. SEUR guarantees delivery times unless there are circumstances beyond the development of its service ( Example: adverse weather circumstances that prevent or hinder road transport, such as floods, events of political importance, such as general strikes, etc em>).
The receipt of the order must be rejected by the user if it is observed that the package has been tampered with, opened or is in poor condition (includes tears or blows). The carrier will record on the delivery note the reason why the order is not accepted. From then on, the client has 24 hours to inform Drift of what happened. Contact must be made through the Returns section of the user panel (My Account) by selecting the
If the customer accepts any package in such conditions, he will lose all right to claim, since the company is not responsible for the possible damages suffered by orders or that the material that we send you suffers manipulation or deterioration during its shipment.
Important: if the logistics operator does not has been able to deliver the order, either because the address provided is wrong or you forgot to add some information and the transport company has no way to find the location, or repeated absences at the agreed place for delivery, if you want to cancel the order, the amount of the order will be paid, discounting in any case the shipping and logistics costs that have been generated in the s attempted delivery of the order in question. It is essential that the user verify that all the information, such as address or delivery point, has all the necessary data so that the transport company can send the order without incident. If in the expected days of delivery the customer has a missed call or receives a call from an unknown telephone number, the call is requested to be returned, since it is probably the transport company that is trying to agree on a delivery date. delivery and time.A summary table is shown below where you can consult the usual shipping rates and terms for orders of a package, the shipping costs will be applied, therefore, per unit and depending on the different territories in which which is operated.
|Spain (Peninsula and Balearic Islands) and Portugal||3.90 € *|
| France, Mon aco, Germany, Austria, Belgium, |
Luxembourg, Italy and the Netherlands
|15 € *|
| Czech Republic, Denmark, Hungary, Poland, Bulgaria, Estonia, Finland, |
Greece, Ireland, Lithuania, Latvia, Sweden, Croatia, Romania, Slovenia, Slovakia
|20 € *|
|Bosnia - Herzegovina, Switzerland, Norway, Serbia||40 € *|
The transport company Seur offers you the possibility of changing the delivery date of your order to adapt it to the best day suits you. To do this, you must enter your personal data on its platform and make the modification once you have seen the initial delivery date. On the other hand, you can also receive a notification via email in which they will indicate a time interval of 2 hours in which you will receive your purchase. You can get to know the system better by watching this video.